How to Increase Patient Balance

Most likely your practice has experienced this situation or similar: A patient had a $2,400 bill that he wanted to pay because the treatment had solved a long-standing medical problem but couldn't pay in full at that time. He contacted the practice and proposed payment over a year at $200 per month (plus any interest as allowed by law). The practice Collection Manager responded that they only set up six month plans, needed 20% down immediately and that if one payment was missed, it would be promptly turned over to a collections agency or worse. The patient agreed to this arrangement, however, soon after a payment was missed, and the balance was written off to bad debt. The patient 's response became increasingly defensive and non-responsive as you attempted to secure payment prior to collection agency turnover. Now what? Before you set up a rock solid patient payment plan, find out where your practice is now by pondering these five points: What is your practice doing, currently, to treat patient collections? How are financial responsibilities being communicated to patients? Describe the practice's communication methods with patients before, during and after their visit. wgx9BrvZ
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